At MASALA LIBRARY PRIVATE LIMITED, we are committed to delivering your orders safely and efficiently. This shipping policy outlines our shipping methods, costs, delivery times, and other important information regarding the shipment of your orders.
Free Shipping: We offer free shipping for all orders above Rs. 5,000 within India.
Standard Shipping: For orders below Rs. 5,000, a flat shipping charge of Rs. 500 will be applied.
Express Shipping: Available for Rs. 1,000 additional charge for faster delivery (1-2 business days).
Standard Delivery: 3-7 business days for most locations in India
Express Delivery: 1-2 business days for major cities
Remote Areas: 7-14 business days for remote or difficult-to-reach locations
Please note that delivery times may vary during peak seasons, festivals, or due to unforeseen circumstances such as weather conditions or transportation delays.
We currently ship to all major cities and towns across India. For remote locations, additional delivery time may be required. We do not currently offer international shipping.
Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.
We partner with reliable courier services and logistics providers to ensure safe delivery of your orders. Depending on your location and the nature of your order, we may use different shipping partners including:
• Professional courier services
• India Post
• Regional logistics partners
Once your order is shipped, you will receive a tracking number via email and SMS. You can use this tracking number to monitor the progress of your shipment on our website or the courier partner's website.
All orders are carefully packaged to ensure they reach you in perfect condition. We use appropriate packaging materials including bubble wrap, protective boxes, and cushioning materials as needed. For fragile items, extra care is taken in packaging.
Our delivery partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package will be returned to our warehouse. In such cases, you will be contacted to arrange re-delivery, which may incur additional charges.
In the rare event that your package arrives damaged or is lost during transit, please contact us immediately at stationmeerapanipuri@gmail.com. We will work with our shipping partners to resolve the issue and ensure you receive your order or a replacement.
Please ensure that your shipping address is complete and accurate. MASALA LIBRARY PRIVATE LIMITED is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us as soon as possible before the order is shipped.
Certain products may require special handling or have specific shipping restrictions. These will be clearly mentioned on the product page. Additional charges may apply for special handling requirements.
If you have any questions about our shipping policy or need assistance with your order, please contact us at stationmeerapanipuri@gmail.com. Our customer service team is available to help you with any shipping-related queries.
We reserve the right to update this shipping policy at any time. Any changes will be posted on this page and will take effect immediately. We recommend reviewing this policy periodically for any updates.
